Summary for Pakistani Players: 99abai collects only what is necessary to run your account and process your PKR transactions. We do not sell your data. We do not share it with advertisers. Your information is encrypted, stored securely, and you can request access to or deletion of your data at any time. This policy is written to inform you — not to bury the real situation in legal language. If something is unclear, contact us.
Who We Are
This Privacy Policy is issued by 99abai, the online gaming and sports betting platform accessible at 99abai.ws. When this policy refers to "99abai", "we", "us" or "our", it means the platform and its operating team. When it refers to "you" or "your player", it means any person who has registered an account on the 99abai platform or is browsing the site.
99abai is built specifically for Pakistani players. All our services are delivered in PKR, all our support is in English and Urdu, and our data practices are designed with the realities of Pakistani users in mind. We do not pretend to be a global corporation — we are a platform focused squarely on providing the best possible gaming and cricket betting experience to people in Pakistan.
As the operator of this platform, 99abai acts as the data controller for all personal information you provide when registering, depositing, playing or interacting with our services. We are responsible for deciding what data is collected, why it is collected and how long it is kept. If you have any question about your data at any point, the 99abai support team is your first point of contact — reachable at support@99abai.ws or via live chat in your account dashboard.
From Multan's iconic Ghanta Ghar to every city in Pakistan — 99abai protects every player's data with the same rigour
Data We Collect
99abai collects personal data in three main ways: data you give us directly, data generated by your use of the platform, and data we receive from payment providers when you make transactions. Here is a complete breakdown of every category of data we collect from Pakistani players:
| Category | What It Includes | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number, CNIC number (for verification) | At account creation |
| Identity Verification | Copies of CNIC, passport or other ID documents; selfie photos submitted for KYC checks | During identity verification process |
| Financial Data | Deposit and withdrawal records, payment method identifiers (e.g. JazzCash/Easypaisa account numbers — partial, not full), transaction amounts in PKR | With each transaction |
| Gaming Activity | Bet history, game sessions, stake amounts, win/loss records, PSL and cricket betting history | Continuously during platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, login history | Automatically during each session |
| Communication Data | Support chat transcripts, email exchanges, complaint records | When you contact our support team |
| Preference Data | Notification preferences, language settings, responsible gaming limits you have set | When you update account settings |
We do NOT collect: Full payment card numbers (these go directly to our payment processor), social media passwords, location data beyond IP address, biometric data beyond KYC selfies, or any data about your non-99abai online activity.
How We Use Your Data
Every piece of data 99abai collects from Pakistani players is used for a specific, legitimate purpose. We do not collect data speculatively or for purposes we cannot justify. Below are the specific reasons your data is used:
- Account operation: Your registration data allows us to create and maintain your 99abai account, process your logins securely and remember your preferences across sessions.
- Identity verification: Pakistani regulations and international anti-money laundering standards require us to verify that you are who you say you are. CNIC and selfie data is used solely for this purpose — it is not shared with advertisers or third-party marketers.
- PKR transaction processing: Financial data is used to process your Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card deposits and withdrawals accurately and promptly.
- Fraud and security: Technical data including IP addresses, device fingerprints and login history is used by our security systems to detect suspicious activity, prevent unauthorised access to your account and identify patterns consistent with bonus abuse or money laundering.
- Responsible gaming: Your gaming activity data is used by our responsible gaming systems to flag patterns that might indicate problematic behaviour, allowing our team to reach out proactively where appropriate.
- Customer support: Communication data from your support interactions is used to resolve your queries, track complaint history and improve our support quality over time.
- Platform improvement: Aggregated and anonymised usage data is used internally to understand which games and features are most popular, where players encounter friction and where we should invest development resources. This analysis never identifies you as an individual.
- Legal compliance: We are legally required to retain certain records for regulatory and anti-money laundering compliance. These records are stored securely and accessed only when legally required.
Marketing Communications: 99abai may send you promotional emails or SMS messages about bonuses, new games and cricket betting markets, but only if you have opted in to receive them. You can unsubscribe from marketing communications at any time through your account settings or by replying STOP to any SMS. Opting out of marketing does not affect your ability to receive account-related notifications.
Legal Basis for Processing
99abai processes your personal data on the following legal grounds, depending on the specific purpose of processing:
- Contract performance: Processing necessary to fulfil our obligations to you under the 99abai Terms and Conditions — including operating your account, processing transactions and providing gaming services.
- Legal obligation: Processing required by applicable regulations, including anti-money laundering laws, know-your-customer obligations and record-keeping requirements that apply to online gaming operators.
- Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement and responsible gaming monitoring — where these interests do not override your fundamental privacy rights.
- Consent: Where you have explicitly opted in — such as for marketing communications or optional analytics features.
Where we rely on consent as our legal basis, you can withdraw that consent at any time without affecting the lawfulness of any processing that took place before withdrawal.
Data Sharing and Disclosure
99abai does not sell your personal data to any third party. Period. We also do not share your data with advertisers, data brokers or any organisation seeking to use your information for commercial purposes unrelated to your 99abai account.
We do share limited data with the following categories of recipients, only to the extent strictly necessary:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and bank IBFT partners receive transaction data necessary to process your deposits and withdrawals. These providers are contractually bound to protect your data and are not permitted to use it for their own purposes beyond the transaction.
- Identity verification providers: Third-party KYC (Know Your Customer) services that verify CNIC documents and process identity checks. These providers operate under strict data processing agreements with 99abai.
- Fraud detection providers: Specialised security services that help 99abai identify suspicious patterns. These providers receive technical and behavioural data in anonymised or pseudonymised form where possible.
- Regulatory authorities: If we are required by law to disclose information — for example in response to a lawful government request or court order — we will comply and will notify you where we are legally permitted to do so.
- Game software providers: Some casino games on the 99abai platform are powered by third-party game studios. These providers may receive limited session data (game ID, stake amount, outcome) to facilitate game operation. They do not receive your personal identity information.
No Cross-Border Transfers Without Safeguards: If any of 99abai's service providers are located outside Pakistan, we ensure appropriate contractual safeguards are in place before transferring any of your personal data. We do not transfer data to jurisdictions without adequate protections.
From Skardu's mountain valleys to the plains — 99abai's data privacy standards protect every Pakistani player equally
Payment Data and PKR Transactions
Because 99abai processes real PKR deposits and withdrawals for Pakistani players, we take payment data security with particular seriousness. Here is how payment data is handled at every stage:
When you make a deposit via Easypaisa, JazzCash, NayaPay or SadaPay, the transaction is processed through the payment provider's own secure system. 99abai receives a transaction confirmation and a partial account identifier — we never receive or store your full mobile wallet PIN, password or complete account number. For IBFT bank transfers, we receive the bank reference and amount. For card transactions, full card details are handled by our PCI-DSS compliant payment gateway — 99abai's servers never see or store complete card numbers.
Your PKR deposit and withdrawal history is stored in your 99abai account transaction log and retained for a minimum of five years in compliance with financial record-keeping regulations. You can view your complete transaction history in your account dashboard at any time.
All PKR funds in your 99abai account are held in segregated player fund accounts, completely separate from 99abai's own operational money. This means your balance is protected regardless of 99abai's own financial situation.
Data Security
Protecting your personal data is one of the most important operational responsibilities at 99abai. We implement multiple layers of security to ensure your information is safe from unauthorised access, theft or misuse:
- Transport encryption: All data transmitted between your device and 99abai's servers is encrypted using TLS 1.3 with 256-bit SSL certificates. The padlock icon in your browser confirms this protection is active.
- Data at rest: Personal data and transaction records stored in our databases are encrypted at rest using AES-256 encryption standards.
- Access controls: Access to player data within the 99abai team is restricted on a strict need-to-know basis. Employees with no operational need to access your personal information cannot access it. All internal access is logged and audited.
- Two-factor authentication: 99abai offers two-factor authentication (2FA) for player accounts. We strongly recommend enabling this — it significantly reduces the risk of unauthorised account access even if your password is compromised.
- Intrusion detection: 99abai's infrastructure is monitored continuously by automated intrusion detection systems that alert our security team to unusual access patterns in real time.
- Regular security audits: Our platform undergoes regular third-party penetration testing and security audits. Identified vulnerabilities are remediated according to a strict prioritised schedule.
Your Responsibility: The strongest security measures at 99abai's end cannot protect you if your own credentials are compromised. Please use a strong, unique password for your 99abai account, do not share it with anyone, and contact us immediately at support@99abai.ws if you suspect your account has been accessed without your permission.
Data Retention
99abai retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. Below are the standard retention periods we apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and registration data | Duration of account + 5 years after closure | Regulatory compliance, dispute resolution |
| Transaction records (PKR) | Minimum 5 years | Financial record-keeping regulations |
| KYC / identity documents | 5 years from verification date | Anti-money laundering compliance |
| Gaming activity logs | 3 years from date of activity | Responsible gaming, dispute resolution |
| Support communications | 3 years from last interaction | Quality monitoring, dispute history |
| Technical / security logs | 12 months | Security investigation, fraud prevention |
| Marketing consent records | Until consent withdrawn + 1 year | Proof of consent |
When data reaches the end of its retention period, it is either deleted securely or anonymised so that it can no longer be linked back to you as an individual. If you request early deletion of your data under your rights (see Section 10), we will action it promptly — subject to any legal obligations that require us to retain certain records.
Cookies and Similar Technologies
99abai uses cookies and similar browser storage technologies to make the platform work properly, remember your preferences and understand how our Pakistani players use the site so we can improve it. Here is a straightforward breakdown of the cookies we use:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Session management, keeping you logged in, security tokens, bet slip state. Without these, the 99abai platform cannot function. | No — these are required for the platform to work | |
| Anonymous analytics about how players navigate the site — which pages are visited most, where load times are slow, where errors occur. Used to improve platform performance. | Yes — via browser settings or cookie preference centre | |
| Remembering your language preference, odds format (decimal/fractional) and display settings between sessions. | Yes — but opting out means preferences reset each session |
99abai does not use advertising or targeting cookies. We do not track your activity across other websites. All performance analytics data is anonymised before analysis — it tells us about usage patterns, not about specific individuals.
You can control cookies through your browser settings at any time. Deleting or blocking essential cookies will impair or prevent your ability to use the 99abai platform.
From Hunza to Hyderabad — your 99abai data is yours, and we keep it that way
Your Privacy Rights
As a 99abai player, you have meaningful rights over your personal data. These are not token rights buried in fine print — 99abai takes them seriously and has processes in place to honour them promptly. Here is what you are entitled to:
Right to Access
Request a copy of all personal data 99abai holds about you. We will provide it in a readable format within 30 days of your verified request.
Right to Correction
If any information in your 99abai account is inaccurate or outdated, you can request a correction. Many details can be updated directly in your account settings.
Right to Erasure
Request deletion of your personal data. We will action this promptly — subject to any legal obligations requiring us to retain certain records such as transaction history.
Right to Restrict Processing
Ask 99abai to stop processing your data for certain purposes while a dispute or investigation is ongoing, without requiring full deletion.
Right to Data Portability
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Right to Object
Object to the processing of your data for marketing purposes or where processing is based on legitimate interests and you believe it overrides your rights.
To exercise any of these rights, send a request to support@99abai.ws with the subject line "Privacy Rights Request". We will verify your identity before acting on the request, acknowledge receipt within 72 hours, and complete the action within 30 days. There is no charge for reasonable requests.
Protection of Minors
99abai's services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. During registration, all players are required to confirm their age, and identity verification processes include date of birth checks against CNIC documentation.
If 99abai discovers that an account has been registered by someone under 18, all personal data associated with that account will be deleted immediately, the account will be closed, and any deposited funds will be returned to the original payment source. No gaming activity data from an underage account is retained.
If you believe a person under 18 has registered on the 99abai platform, please contact us immediately at support@99abai.ws. We will investigate and act within 24 hours of receiving a credible report.
99abai also maintains filtering compatibility with standard parental control software. If you are concerned about a young person in your household accessing online gaming platforms, we recommend setting up parental controls at the device or router level as an additional safeguard.
Third-Party Links and Integrations
The 99abai platform may contain references to or integrations with third-party services — most notably our payment providers (Easypaisa, JazzCash, NayaPay, SadaPay, banking partners) and game software providers. Each of these third parties operates under its own privacy policy and 99abai is not responsible for their data practices.
When you initiate a transaction via a mobile wallet such as Easypaisa or JazzCash, you are briefly interacting with that provider's system. Your interaction with that system is governed by their terms and privacy policy. 99abai recommends reviewing the privacy policy of any payment provider you use, particularly regarding how they handle transaction data.
99abai does not embed social media trackers, advertising pixels or any analytics scripts that report to external marketing platforms. Our on-site analytics are processed using tools that do not share data with third-party advertising networks.
Updates to This Privacy Policy
99abai reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, new services we introduce, or changes in applicable laws. When we make material changes to this policy, we will:
- Update the "Last Updated" date at the top of this page
- Send a notification to your registered email address explaining the key changes
- Display a prominent notice on the 99abai platform for a minimum of 14 days before the changes take effect
Minor clarifications and formatting changes that do not affect the substance of our data practices will be made without separate notification, though the "Last Updated" date will always be current.
Continued use of the 99abai platform after a policy update constitutes acceptance of the revised policy. If you do not accept the updated Privacy Policy, you should stop using the platform and contact support to close your account and request deletion of your data.
Archived versions of previous Privacy Policy documents are available upon request from support@99abai.ws — simply state which date's version you would like to review.
Contact Us — Privacy Questions
If you have any question, concern or complaint about how 99abai handles your personal data, we want to hear from you. Our team is genuinely committed to resolving privacy matters promptly and transparently. Here is how to reach us:
- Email (preferred for privacy matters): support@99abai.ws — Mark the subject line "Privacy Query" or "Data Rights Request" so it reaches the right person immediately.
- Live Chat: Available in your account dashboard, 24/7. Best for quick questions. For complex data requests, email is recommended so we can provide a documented response.
We commit to acknowledging your privacy query within 24 hours and providing a substantive response within 10 business days for standard requests, or 30 days for formal data subject access requests.
This Privacy Policy, together with 99abai's Terms and Conditions and Responsible Gaming Policy, constitutes the complete framework governing your relationship with 99abai. All three documents should be read together for a full understanding of your rights and our obligations.